General Rental Conditions

General Rental Conditions for „costablancaletting.com“

1. Rates and Services

Rates published on this website are specified in euros per accommodation and per week or per day and are for information purposes only and may be changed or updated without prior notice.

The minimum rental period for all accommodations is 7 nights.

Other services (Extras) such as cleaning, sheets, towels, air conditioning, heating, extra beds, cots, highchairs, etc., may or may not be included in the rental price, depending on each accommodation.

In case of not being included in the rental price, it will be specified in the “Price Breakdown” of your reservation(s) prior to the acceptance of our General Rental Conditions and payment.

2. Payment

30% deposit is to be paid online when making your reservation, the outstanding balance (70%) is to be paid 7 days prior to arrival.

3. Deposit

Upon arrival will be obligatory the presentation of a credit card, which will be registered as a deposit, in order to respond to the non-compliance by the occupants of the obligations indicated in these general conditions, as well as any damages caused in the leased property. if the guest fails to provide a credit card, we reserve the right to prohibit entry into the accommodation, losing the renter the amounts delivered.

4. Cancelations

In the event that of cancelling your reservation(s), the following penalties apply depending on the moment of cancellation:

100% refund for cancellations made up to 30 days before check-in date
50% refund for cancellations made up to 14 days before check-in date
NO REFUND for Cancellations made less than 14 days before check-in date

4. Payment Methods

A. Paypal

Paypal is a safe and fast payment method. Using the Paypal platform, the users will have the choice of paying by credit card, debit card or bank account. Paypal is a safe payment method which stores and protects your financial information with security and fraud prevention systems. In addition, your financial data will never be shared with the seller. When paying with Paypal, no credit card or bank account data is needed since the transaction will be made with just an email address and a password.

B. Credit / Debit Card (Stripe)

The virtual POS (Point of Sale) is a mechanism which is completely prepared for safe online shopping. All the transactions made through virtual POS will be security and confidentially guaranteed by all the participant parts: cardholders, issuing entities and our store.

The transactions are made in real-time, in order to communicate its authorisation to the shop and the costumer at the same time. Afterwards, the payment is made at the store’s bank account. This system incorporates the latest e-commerce protocols developed by VISA and MasterCard.

C. Wire Transfer

It is important that the subject of the transfer indicates the reservation reference, as well as your full name. You will be able to find this number in the confirmation email we send you. We will not place the booking until the transaction has been verified by our bank. Nevertheless, so as to speed up the payment and the reservation process, we suggest you send us your bank receipt via email to info@costablancaletting.com.

Payments made by bank transfer must be made to the following bank account:

IBAN: ES00 0000 0000 0000 0000 0000

BIC: XXXXXXXXXX

Account Holder: Name Surname

Please note that payments must be made in EUROS (€), and that the exchange and bank charges that may derive from this payment method will be assumed by the costumer.

5. Customer obligations and terms of use

The occupation of the accommodation will be limited to the number of people indicated in the reservation, counting children and babies also as persons for the purpose of the occupation.

We can prevent entry to the accommodation in case of exceeding the number of people allowed, without generating any right to a compensation, or choose to increase the rental price according to the amount that we consider appropriate.

The tenant must respect the rules of coexistence with neighbours and the local laws. In case of negligence or inappropriate behaviour, we reserve the right to cancel the rental contract with immediate effect and without prior notice, which may cause the total loss of the deposit and the rental amount.